If you are finishing up your holiday purchases for clients and staff this week I have a tip for you. Should you be ahead of the game, please utilize this information for future purchases.
Due to the dramatic increase of purchases during the holiday season, retailers greatly increase their staff. At times, they may hire people they usually would not due to the volume of sales during the season. Recently I purchased gifts on behalf of a client for their clients and was surprised about the poor client service with a particular retailer of whom I’ve been a customer for many years.
This retailer is an international company known for their exceptional quality and client service. The first snafu may have been their promotional email. This led to item selections and free shipping however when I checked out, my cart said there was a shipping discount, not 100% free shipping as was promised.
As I’m old school, I called to inquire…this is where the large mess began. What should have been an easy 10 minute order online, morphed into hours on the phone and FB PM spanning many days due to customer service agents who may not have been employees during the regular season.
During the holidays don’t assume the retailers you frequent during the year will have the same service or the same team. If shopping online, pay very close attention to the confirmation and check out pages to ensure all are correct:
- Items ordered and quantities
- Gift messages
- Ship to information
- Delivery date
In this time of holiday rush, it’s easy to purchase quickly and not pay attention or delegate the task to someone who doesn’t have a detailed eye and isn’t concerned about your business aka doesn’t have your back. Do not make this mistake! Remember, every gift you give to a client and potential client, represents you and your business. You work hard and impressions matter…details are important.
Leave a Reply